Terms of service

Legal Compliance and Acceptance

These policies are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and are an ‘electronic record’ as contemplated under Section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms, being an electronic record, are generated by a computer system and do not require any physical or digital signatures.

By using www.ketobhojan.com or accessing and using the Ketobhojan website, you accept and agree to be bound by these Terms & Conditions.

Access to the Website

The Website is owned and operated under the brand name Ketobhojan. The Website provides information about healthy meal plans, freshly prepared meals, subscription plans, and related food delivery services available in Kolkata, West Bengal, India.

Use of the Website by the user (“You”/ “User”) is subject to the terms and conditions contained herein.

Accessing, browsing, subscribing to, ordering from, or otherwise using the Website will be construed as Your unequivocal acceptance and acknowledgement of the terms and conditions contained under these Terms & Conditions and other applicable policies of the Website.

By using the Website, You declare that You have carefully read, understood, and agree to be bound by these Terms & Conditions.

Ketobhojan may, at its sole discretion, allow or restrict access to the Website or any part of its services and reserves the right to change any of the terms and conditions contained herein at any point in time.

It is Your responsibility to periodically review these Terms & Conditions for any updates or changes. Your continued use of the Website after any changes are published will be considered as Your acceptance of such updates and changes.

Eligibility and Account Information

You should have completed 18 years of age and be competent to enter into a contract under applicable Indian law.

If You are under 18 years of age and intend to use the services offered through the Website, You should do so through Your parent or legal guardian in accordance with applicable law.

If You are using the Website on behalf of any corporation, company, institution, association, or other entity, You represent that You are authorized by such corporation, company, institution, association, or other entity to use and access the Website.

Ketobhojan reserves the right to refuse access to the Website or its services to new users or to terminate or restrict access granted to existing users where permitted under applicable law.

User Account

You may be required to register and set up an account (“Account”) for using certain features of the Website by entering an email address, mobile number, password, or other information requested by Ketobhojan.

Ketobhojan, at its sole discretion, may ask for verification of the Account Information provided by You. It is therefore advisable to provide valid and accurate information, such as Your email address and mobile number, while creating an Account.

You are responsible for maintaining the confidentiality of Your Account Information and for all activities carried out through Your Account.

You must promptly notify Ketobhojan if You believe that Your Account Information has been accessed or used without authorization.

The Website may allow You to create or update Your Account through the Website or Customer Support.

You should provide accurate, complete, and up-to-date information when creating or maintaining Your Account.

The collection, use, protection, storage, and confidentiality of Your personal information and Account Information are more specifically dealt with under the Website’s Privacy Policy. You are requested to read the Privacy Policy carefully before sharing Your information or creating an Account.

Listing and Availability of Products and Meal Plans

Ketobhojan makes available a variety of freshly prepared meals, healthy food options, meal plans, and related services through the Website.

The Website may display information relating to meal categories, ingredients, nutritional information, meal plans, subscription options, prices, delivery areas, offers, and other related information.

Ketobhojan makes reasonable efforts to ensure that the information displayed on the Website is accurate and up to date. However, meal availability, ingredients, nutritional values, prices, offers, delivery schedules, and other information may be changed or updated from time to time.

Photographs and images of meals displayed on the Website are for illustrative purposes and the actual meal may vary slightly in appearance, presentation, quantity, or packaging.

Availability of a particular meal, meal plan, subscription, or delivery slot may be subject to availability and service-area restrictions.

Please make sure You have read the relevant meal, plan, pricing, delivery, and subscription information before placing an order or subscribing to a plan.

Ordering

You can place an order or subscribe to an eligible meal plan by providing valid information such as Your name, email address, mobile number, delivery address, and other details requested by Ketobhojan.
You can select any available meal, meal plan, or subscription option of Your choice from the Website and add it to the shopping cart or proceed to checkout.
Adding a meal, meal plan, or subscription to the shopping cart does not guarantee availability, reserve the price, or reserve a delivery slot until the order is successfully placed and confirmed by Ketobhojan.
Before completing Your purchase, You will be shown the applicable price, taxes, delivery charges, subscription charges, and other applicable fees, where applicable.
Once Ketobhojan receives and confirms Your order or subscription, You may receive an email, SMS, WhatsApp message, or other notification containing details of Your order, including the order ID, selected meal or plan, applicable charges, delivery information, and other relevant details.
You understand that by placing an order or subscribing to a meal plan through the Website, You are entering into a binding transaction with Ketobhojan for the purchase or subscription of the selected meals or services, subject to these Terms & Conditions and other applicable policies.
You agree that the information provided by You while placing an order, including Your name, contact information, delivery address, dietary preferences, and other relevant information, is accurate and complete.
You understand that meal preparation and delivery may be affected by factors such as ingredient availability, weather conditions, traffic, operational issues, public holidays, unforeseen circumstances, or other events beyond the reasonable control of Ketobhojan.
You agree to provide accurate delivery information and ensure that someone is available to receive the order at the designated delivery address during the applicable delivery period.
Ketobhojan reserves the right to cancel, modify, reschedule, or decline an order or subscription where reasonably necessary, including in circumstances involving unavailability of meals, incorrect pricing or product information, service-area limitations, payment issues, or other operational reasons.
You agree that the meals and services purchased through the Website are intended for personal consumption and are not intended for resale unless expressly authorized by Ketobhojan.
You agree to comply with all applicable laws and regulations while using the Website and purchasing or subscribing to the services offered by Ketobhojan.

Meal Preparation and Food Information

Ketobhojan aims to prepare meals using appropriate ingredients and food preparation practices.

Information regarding ingredients, nutritional values, allergens, calories, protein, carbohydrates, or other nutritional information may be provided on the Website where applicable.

However, individual nutritional requirements and dietary responses may vary from person to person.

If You have any food allergy, intolerance, medical condition, dietary restriction, or other health-related concern, You should carefully review the applicable meal information and contact Ketobhojan before placing an order.

Ketobhojan does not represent that any meal or meal plan is suitable for a particular medical condition or individual health requirement unless expressly stated.

You are responsible for informing Ketobhojan of any relevant dietary requirements where such information is requested or supported by the Website.

Delivery

Delivery services are currently intended for eligible locations within Kolkata and other service areas specifically communicated by Ketobhojan.

Delivery times shown on the Website or communicated to You are estimated delivery times unless expressly stated otherwise.

Delivery may be delayed due to traffic, weather, public holidays, unforeseen events, operational circumstances, or other factors beyond the reasonable control of Ketobhojan.

You are responsible for providing a correct and complete delivery address and contact number.

If an order cannot be delivered because the delivery address is incorrect, inaccessible, or no authorized recipient is available to receive the order, additional delivery arrangements or charges may apply where permitted.

Pricing and Payment

All prices displayed on the Website are subject to change without prior notice.

The final amount payable by You will be displayed during the checkout process before the order is confirmed.

Payment may be made using the payment methods made available by Ketobhojan through the Website.

You agree to provide accurate payment and billing information when completing a transaction.

If a payment is unsuccessful, reversed, declined, or otherwise not received by Ketobhojan, the order or subscription may not be processed or may be cancelled.

Cancellation, Refund and Subscription

Cancellation and refund of orders or subscriptions shall be governed by the Refund Policy published on the Website.

Different cancellation or refund conditions may apply depending on the type of meal, subscription, order status, preparation status, and delivery status.

You are advised to review the Website’s Refund Policy before placing an order or subscribing to a meal plan.

Ketobhojan reserves the right to refuse or limit cancellation requests where an order has already been prepared, dispatched, or otherwise reached a stage where cancellation is not reasonably possible.

User Responsibilities

You agree not to:

Use the Website for any unlawful purpose.
Provide false, inaccurate, or misleading information.
Attempt to gain unauthorized access to the Website, accounts, systems, or databases.
Interfere with or disrupt the operation of the Website.
Use the Website to distribute harmful, malicious, or unauthorized software.
Copy, reproduce, modify, distribute, or commercially exploit Website content without prior written permission.
Use the Website to place fraudulent or unauthorized orders.
Use another person's Account without authorization.
Resell meals or services without the prior written authorization of Ketobhojan.

Intellectual Property

All content available on the Website, including text, photographs, images, graphics, logos, icons, designs, layouts, videos, software, trademarks, service marks, and other materials, is owned by or licensed to Ketobhojan unless otherwise stated.

You may access and use the Website for personal and lawful purposes only.

You may not reproduce, modify, copy, distribute, publish, transmit, display, sell, license, or otherwise commercially exploit any Website content without prior written permission from Ketobhojan.

Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment gateways, social media platforms, or other services.

Such third-party websites and services are not controlled by Ketobhojan.

Ketobhojan shall not be responsible for the availability, content, privacy practices, security, products, services, or policies of such third-party websites or services.

Your use of any third-party website or service may be subject to the terms and policies of that third party.

Limitation of Liability

To the maximum extent permitted by applicable law, Ketobhojan shall not be liable for indirect, incidental, special, consequential, or other losses arising from or relating to the use of the Website, delay in delivery, temporary unavailability of the Website, or circumstances beyond the reasonable control of Ketobhojan.

Nothing contained in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Changes to Terms & Conditions

Ketobhojan reserves the right to modify, update, or replace these Terms & Conditions at any time.

Any updated Terms & Conditions will be published on the Website.

Your continued use of the Website after the updated Terms & Conditions are published constitutes Your acceptance of the revised Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions or the use of the Website shall be subject to the applicable laws and jurisdiction of the competent courts having jurisdiction over Kolkata, West Bengal, India.

Contact Us

If You have any questions, concerns, or complaints regarding these Terms & Conditions, You may contact Ketobhojan using the contact details provided on the Website.

Phone: +91 98765 43210
Email: info@example.com
Location: Kolkata, West Bengal, India

Website: Ketobhojan